Privacy Policy

Last Updated: 25 August 2026

Tarot Neelam respects the privacy of clients, visitors and users. This Privacy Policy explains the information that may be collected through the Tarot Neelam website and related booking, consultation, communication and payment processes, the purposes for which it is used, how it is handled, and the choices available to you.

1. Business and Contact Identity

The website and business brand is Tarot Neelam. Neelam Bhatta is referred to where the website describes the founder/person behind the brand.

Website: www.tarotneelam.com
Primary email: astroneelam777@gmail.com
Secondary brand/contact email: connecttarotneelam@gmail.com
Phone / WhatsApp: +91 77770 71993
Office: Shop No. 77, Harmony Mall, Ground Floor, Link Road, Goregaon West, Opp./Near Oshiwara Bus Depot, Mumbai, Maharashtra, India

The primary email for privacy requests and general official communication is astroneelam777@gmail.com. The secondary email connecttarotneelam@gmail.com may be used for brand-specific communication where appropriate.

2. Services Covered

Tarot Reading
Astrology Guidance
Numerology Guidance
Vastu Guidance
Energy Healing / Reiki where offered
Akashic Records
Manifestation Guidance
Personal Guidance / Life Guidance
Personal Counselling
Spiritual Remedies and related guidance

The exact services, formats and availability are those displayed on the live website or confirmed through official Tarot Neelam communication.

3. Information We May Collect

Name and contact information such as mobile/WhatsApp number and email address.
Booking details such as selected service, appointment date/time, consultation mode and booking/reference information.
Date of birth, time of birth and place of birth where voluntarily provided and relevant to the requested service.
Information voluntarily shared about the client’s concern, circumstances or questions for the purpose of providing personalised guidance.
Consultation-related notes and relevant communication/history maintained for continuity of the ongoing client relationship.
Payment and transaction reference information required to confirm payment, issue records, reconcile transactions, process eligible refunds and handle disputes/chargebacks.
Information submitted through website forms, WhatsApp, email, reviews/testimonials or other official communication channels.
Technical information such as device/browser information, IP-related logs, cookies and analytics information where those technologies are enabled.

4. Information We Do Not Ask You to Send

Do not send passwords, OTPs, CVV, PINs, full card numbers, banking passwords or other authentication secrets through WhatsApp, email or ordinary website forms. Payment credentials should be entered only through the applicable secure payment interface.

5. How We Use Information

To respond to enquiries and communicate with clients.
To schedule, confirm and manage consultations.
To provide personalised readings, guidance, healing, counselling and related services.
To maintain relevant consultation history for continuity of an ongoing one-to-one client relationship.
To send appointment reminders and service-related communications.
To process and reconcile payments and maintain appropriate business/accounting records.
To process eligible refunds and address payment disputes or chargebacks.
To improve website functionality, user experience and security.
To prevent misuse, fraud or unauthorised activity.
To meet applicable legal, regulatory, tax and payment-provider requirements.
To send optional marketing, educational or promotional communications where permitted and, where required, with appropriate consent or opt-out.

6. Consultation Information and Confidentiality

Clients may voluntarily share personal circumstances, concerns, questions and birth details for the purpose of receiving personalised guidance. Tarot Neelam may retain relevant consultation information for continuity of the client relationship, future reference and service-related communication.

Tarot Neelam does not intentionally publish private consultation details. Confidentiality may be subject to lawful disclosure, payment disputes, fraud prevention, regulatory requirements, court/government directions, or limited disclosure to service providers who reasonably need information to operate booking, communication, hosting, security or payment functions.

7. Testimonials and Reviews

Client feedback, testimonials, photographs or videos should be used for website/social-media promotion only with appropriate permission or another lawful basis. A client posting feedback publicly does not automatically mean Tarot Neelam may republish it in every commercial context.

8. Marketing Communications

Service-related communications may be sent when necessary to provide a booked service. Tarot Neelam may also send optional information about new services, workshops, educational material or offers where permitted. Recipients should be given a reasonable way to opt out of non-essential marketing communication.

9. Payment Processing — Axis Bank UniPG

Online payments may be processed through Axis Bank’s UniPG / Internet Payment Gateway or another payment provider actually enabled on the website at the relevant time.

Tarot Neelam does not intend to collect or store full card credentials, CVV, PINs or banking passwords on its own website or through ordinary WhatsApp/email communication. Transaction processing is handled through the applicable payment infrastructure.

The Axis Bank merchant terms supplied for this project address confidentiality and use of Cardholder information, customer support, refund procedures, disputes/chargebacks and transaction records. Payment-provider terms and applicable law may also apply to the relevant transaction.

10. Third-Party Providers

Depending on the final website setup, third parties may provide payment processing, hosting, booking/calendar functionality, email delivery, WhatsApp/messaging, analytics, security, cloud or technical services. Only information reasonably required for their function should be shared. The final published policy must be updated if the actual provider list changes materially.

11. Cookies and Analytics

The website may use essential cookies and, where enabled, analytics or similar technologies. The exact cookie/analytics configuration should be verified by the developer before launch. Where consent or a preference mechanism is legally required for non-essential technologies, the website should provide it.

12. Data Security

Reasonable administrative, technical and organisational safeguards should be used to protect information against unauthorised access, misuse, loss or alteration. Access should be limited to persons who need the information for legitimate business purposes.

No internet-based system can guarantee absolute security. Where a data-security incident occurs, appropriate action will be taken in accordance with applicable law and the circumstances.

13. Data Sharing and Disclosure

Tarot Neelam does not operate a business model of selling personal information. Information may be shared when reasonably necessary with payment providers, booking/technology providers, authorised personnel, professional advisers or service providers, or where required/permitted by law, regulation, court order, fraud-prevention requirements, payment-network rules or dispute resolution.

14. Data Retention

Client and consultation information may be retained for continuity of the ongoing client relationship, future reference, service administration and legitimate business purposes. Payment, accounting, tax, dispute and regulatory records may need to be retained for longer periods where required.

The retention period will depend on the type of information, the reason it is retained, applicable law and payment/provider requirements. Information should not be retained longer than reasonably necessary for the applicable purpose unless a longer period is required or permitted.

15. Your Privacy Requests

Subject to applicable law, you may contact us regarding access, correction, deletion where legally/operationally possible, consent withdrawal where applicable, or a privacy concern. Some information may need to be retained for legal, accounting, payment, dispute or regulatory purposes.

Privacy contact: astroneelam777@gmail.com
Secondary brand contact: connecttarotneelam@gmail.com
WhatsApp / Phone: +91 77770 71993

16. International Clients

Tarot Neelam may provide online consultations to clients outside India. Depending on the technology and service providers used, information may be processed in India or another jurisdiction. Applicable contractual, provider and legal safeguards should be considered where relevant.

17. Children

Services are primarily intended for adults unless a particular service is expressly offered to a minor with appropriate parent/guardian involvement. Do not knowingly submit unnecessary personal information of a child without appropriate authorisation.

18. External Links

Links to WhatsApp, Instagram, Facebook, YouTube, LinkedIn, Google services, payment pages or other third-party platforms are governed by the respective platforms’ own terms and privacy practices.

19. Changes

This Policy may be updated when services, technology, payment arrangements, website functionality or applicable requirements change. The latest version will be published on the website with its Last Updated date.

20. Governing Law

This Policy is intended to operate under applicable laws of India and is subject to mandatory rights and remedies available under applicable law.

21. Privacy Contact

Email: astroneelam777@gmail.com
WhatsApp / Phone: +91 77770 71993
Website: www.tarotneelam.com
Office: Shop No. 77, Harmony Mall, Ground Floor, Link Road, Goregaon West, Opp./Near Oshiwara Bus Depot, Mumbai, Maharashtra, India