Refund & Cancellation

Refund & Cancellation Policy

Last Updated: 25 August 2026

Tarot Neelam aims to treat clients fairly. If a client is genuinely dissatisfied with a completed Tarot Reading/consultation, a refund may be requested within the 3-calendar-day window described below.

Core refund rule

For dissatisfaction with a completed reading/consultation: request within 3 calendar days of the consultation. Once an eligible refund is approved, Tarot Neelam will normally initiate it within 3 calendar days.

1. Contact and Scope

This policy applies to services booked and paid through www.tarotneelam.com or official Tarot Neelam booking/communication channels, unless a specific written arrangement states otherwise.

Refund contact: astroneelam777@gmail.com
Secondary brand email: connecttarotneelam@gmail.com
WhatsApp / Phone: +91 77770 71993

2. Refund for Dissatisfaction with a Reading

A client may request a refund if they are dissatisfied with a completed Tarot Reading/consultation, provided the request is made within 3 calendar days from completion of that consultation.
The request should include the client’s name, booking/reference details, consultation date and payment reference if available.
Tarot Neelam will review the request and, where eligible under this policy, approve the refund.
An approved refund will normally be initiated within 3 calendar days after approval.
Refunds will ordinarily be made through the original payment/refund route or another appropriate lawful mechanism.

3. After the 3-Day Window

After 3 calendar days, a refund based solely on dissatisfaction with the completed reading/consultation will ordinarily not be available.

This limitation does not remove any mandatory consumer or other legal right that cannot lawfully be excluded. If a paid service was not delivered, a duplicate payment occurred, a payment was not properly reconciled, or another legally recognised refund right applies, the matter will be handled according to the circumstances and applicable law.

4. Cancellation Before Consultation

Clients should request cancellation as early as possible. Any applicable refund or rescheduling will depend on the circumstances, the booking status and applicable law. Where a refund is approved, it will normally be initiated through the appropriate payment mechanism.

5. Rescheduling

Rescheduling may be offered subject to availability. A new slot is confirmed only after Tarot Neelam confirms it. Repeated or last-minute rescheduling may be handled by offering the next available appointment.

6. No-Show / Missed Appointment

A no-show or inability to attend a confirmed appointment will ordinarily not qualify for a refund. If the missed appointment was caused by a technical issue, scheduling error or failure attributable to Tarot Neelam, the matter will be reviewed and an appropriate remedy, including rescheduling or refund where appropriate, may be offered.

7. Technical / Payment Problems

If payment is deducted but the booking is not created, contact Tarot Neelam with the transaction/reference details so the status can be checked.
Confirmed duplicate payments will be reviewed and the duplicate amount may be refunded through the appropriate payment route.
Payment gateway/bank processing time may affect when an approved refund actually reaches the client’s account.

8. Service Not Delivered by Tarot Neelam

If Tarot Neelam cannot provide a confirmed paid consultation because of an issue attributable to Tarot Neelam, a reasonable rescheduling option or, where appropriate, a refund will be offered.

9. Remedies and 41-Day Practice Period

Certain personalised remedies or spiritual practices may be suggested with an expected practice period of approximately 41 days, depending on the nature of the guidance. The 41-day period is not a guarantee of a particular result.

The 3-day refund window relates to dissatisfaction with the reading/consultation and is separate from the suggested practice period of any remedy. A client should not be required to wait 41 days merely to exercise an otherwise valid refund right.

10. Refund Processing

Refund request received.
Booking/payment details verified.
Eligibility reviewed.
Refund approved where applicable.
Refund initiated through the appropriate payment/refund mechanism.
Client informed of refund initiation/reference where available.

The time taken for the amount to appear in the client’s bank/card/account may depend on the payment gateway, acquiring bank, card issuer or other payment provider.

11. Payment Gateway Requirements

The supplied Axis Bank merchant terms require merchants to clearly disclose their refund policy and, for relevant online card transactions, use the prescribed online refund facility/process rather than ordinary cash refunds. Tarot Neelam will therefore ordinarily process online payment refunds through the appropriate payment mechanism.

12. Chargebacks / Payment Disputes

A payment dispute or chargeback may require Tarot Neelam to provide booking, payment, service and communication records to the relevant bank/payment provider. The applicable payment-provider rules may permit amounts to be withheld, debited or recovered in specified circumstances.

Clients are encouraged to contact Tarot Neelam first so that a genuine issue can be reviewed and resolved efficiently.

13. How to Request

WhatsApp / Phone: +91 77770 71993
Primary email: astroneelam777@gmail.com
Secondary brand email: connecttarotneelam@gmail.com

Please provide your name, booking/reference number, consultation date, payment reference (if available) and a brief reason. Never send OTPs, passwords, CVV or full card details.

14. Policy Updates

This policy may be updated when services, booking/payment systems or applicable requirements change. The current version will be published on the website with its Last Updated date.

15. Governing Law and Consumer Rights

This policy operates under applicable laws of India and does not waive any mandatory consumer right or remedy.